IBIKY Bikes Return Policy
IBIKY operates the www.ibiky.com website, which provides the SERVICE.
IBIKY believes in the quality of our products and wants you to shop with confidence. You may return any item in new and unused condition within 30 days for a full refund, less shipping charges. Return shipping charges are the responsibility of the recipient, unless IBIKY made a shipping error. We will issue a refund using the same payment method you used originally.
HOW TO MAKE A RETURN
Please contact our customer support line before arranging to return any product, we also suggest using a trackable, insured carrier.
In the event of an exchange request, please contact our customer support line with your inquiry for further instructions.
FAQ ABOUT RETURNS
Q. Do I need an RMA number?
A. Yes, an RMA number is needed to make a return.
Q. My item is no longer new and unused, and I believe it has failed due to a defect.
A. Please contact a member of our customer support team for help
Q. How long will it take to receive a refund?
A. We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).
Q. Does IBIKY accept COD (Cash on Delivery)?
A. Sorry, IBIKY does NOT accept shipments sent COD.
Q. How will I know when you’ve received my return?
A. IBIKY will notify you at the email address on file when we process your return & please follow delivery through your tracking number,
Changes to Our Returns Policy
We may update our Returns Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Returns Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions or suggestions about our Returns Policy, do not hesitate to contact us.